Privacy Policy

At Directions Home Loan, your privacy has always been important to us. We understand how important your privacy is to you, and we believe protecting your confidential information is a fundamental part of doing business. That’s why at Directions Home Loan we take steps to ensure:


We will never sell your personal information to anyone.

We will not share your information with non-affiliated third parties that might use it to contact you for their own marketing purposes.

We will restrict our employees’ access to your information to only those who need to know information to provide products or services to you and for other reasons permitted by law.

We will maintain physical, electronic, and procedural safeguards to protect your confidential information.


Categories of Information We Collect

In an effort to provide the highest quality client service possible and to ensure we are meeting your needs to the best of our ability, we collect certain information about you by mail, in person, electronically, or by phone, depending on the types of products and services you are requesting or currently own. The information we gather about you may include information:


From You: on applications or other forms, by phone and online, including your name, address, telephone, social security number and driver’s license number;

About Your Loan(s): with us, our affiliates or others, including the products and services you have purchased from us in the past, payment history, and account and policy information; and

From Others: including consumer reporting agencies and other third parties such as your creditworthiness, credit history, tax history, demographic data and other related data.


How We Share Your Information

Directions Home Loan considers the types of information listed above confidential. However, from time to time and as allowed by law we may share the information mentioned above:


Within our Directions Home Loan family of affiliated companies and with our business partners for everyday business purposes such as to service your transaction(s), perform your loan(s), and maintain your account(s). We would only share that which is required to complete the service or transaction.

As required or permitted by law to others, such as in response to court orders and legal investigations, or to consumer reporting agencies. Information sharing is limited to only that permitted or required by law.

Within our Directions Home Loan family of affiliated companies, or with your Directions Home Loan representative or our other affiliates, to provide you with outstanding products and services. For example, we may share information about you to provide better service to you in presenting products and services that meet your needs.

With companies that perform marketing services on our behalf. If we have joint marketing agreements, we may share information to offer financial products that might be of interest to you. Again we would limit the information shared to that which is needed to perform the transaction, such as name and address for a mailing.

In the future should your relationship with our company end, we will continue to adhere to the privacy policies and practices described in this Privacy Statement as amended from time to time.


Your Files

Your personal privacy is important to us. While certain information sharing is required to service your account and cannot be limited fully, you may at any time “opt out” of other information sharing by contacting us at (210)-257-0642 and ask to “Opt-out of information sharing.” You may also email and include “opt-out” in the subject line; be sure to also include your loan number and full name in the body of the email.


If you believe your privacy may have been compromised by Directions Home Loan, LLC, please contact us immediately at (210) 257-0642 and speak with our Office Manager as we are dedicated to protecting your privacy.


Directions Equity, LLC DBA Directions Home Loan is licensed under the laws of the state of Texas and by state law is subject to regulatory oversight by the department of savings and mortgage lending. Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at a toll-free consumer hotline is available at 1-877-276-5550.


The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. for more information about the recovery fund, please consult the department’s website at


National Mortgage Licensing System Registry #214519. directions home loan is located at 2915 W Bitters Rd, suite 102, San Antonio, TX 78248.